Privacy Policy
Privacy Policy
Last updated: 09 December 2025
DRS FOOD DISTRIBUTIONS LTD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, purchase from us, supply goods or services to us, or otherwise do business with us.
1. Who We Are
DRS FOOD DISTRIBUTIONS LTD
Company Number: 11305935
Registered Office:
Office 2619
37 Westminster Buildings
Theatre Square
Nottingham
NG1 6LG
United Kingdom
Email: info@drsfooddistributions.com
DRS FOOD DISTRIBUTIONS LTD acts as the data controller for the personal information covered by this Privacy Policy.
2. Information We May Collect
We may collect and process information including:
- Your name, job title and company name
- Business, billing and delivery addresses
- Telephone number and email address
- Customer and supplier account information
- Order, quotation, invoice and payment information
- Delivery and logistics information
- Correspondence and communications with us
- Information required for customs, import, export or transportation purposes
- Marketing preferences
- Website usage information, including IP address, browser type, device information and cookie data
3. How We Collect Your Information
We may collect information when you:
- Contact us by telephone, email or through our website
- Request a quotation
- Place an order
- Create or manage a customer or supplier account
- Supply products or services to us
- Arrange collections, deliveries or transportation
- Communicate with our staff
- Visit or use our website
We may also receive information from customers, suppliers, transport providers, customs agents, business partners and publicly available business sources.
4. How We Use Your Information
We may use your information to:
- Respond to enquiries and quotation requests
- Process and manage orders
- Manage customer and supplier relationships
- Arrange collections and deliveries
- Coordinate transportation and logistics
- Prepare invoices and process payments
- Manage customs, import and export documentation
- Maintain business and accounting records
- Provide customer support
- Communicate information relating to orders and services
- Prevent fraud and protect our business
- Comply with legal and regulatory requirements
- Improve our website, products and services
- Send business-related marketing communications where permitted
5. Lawful Basis for Processing
We may process personal information on the following legal bases:
Contract – where processing is necessary to enter into or perform a contract.
Legal obligation – where we are required to process information to comply with legal, tax, accounting, customs or regulatory requirements.
Legitimate interests – where processing is necessary for the legitimate operation of our business, provided those interests do not override your rights.
Consent – where consent is required, including for certain marketing activities or non-essential cookies.
6. Sharing Your Information
Where necessary, we may share relevant information with:
- Transport and logistics providers
- Couriers and freight companies
- Warehousing providers
- Customs agents and freight forwarders
- Customers and suppliers
- Banks and payment providers
- Accountants and professional advisers
- IT, website and cloud service providers
- HMRC, customs authorities, regulators or government bodies where required
- Law enforcement authorities where legally required
We do not sell personal information to third parties.
7. International Transfers
Some service providers or business partners may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate measures to ensure it is protected in accordance with applicable UK data protection law.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting and regulatory requirements.
Certain accounting, invoice and transaction records may normally be retained for at least six years where required by law.
Information that is no longer required will be securely deleted or anonymised where appropriate.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, destruction or disclosure.
Access to personal information is restricted to employees, contractors and service providers who reasonably require it for legitimate business purposes.
10. Marketing Communications
We may contact existing or prospective business customers regarding our products, services and availability where permitted by law.
You may opt out of marketing communications at any time by contacting:
11. Cookies
Our website may use cookies and similar technologies to operate correctly, understand how visitors use our website and improve its performance.
Essential cookies may be used where necessary for the website to function. Where required by law, non-essential cookies such as analytics or advertising cookies will only be used after you have provided consent.
Further information may be provided through our Cookie Policy or cookie settings.
12. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Request restriction of processing
- Object to certain processing
- Request transfer of your information in certain circumstances
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact:
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
14. Third-Party Websites
Our website may contain links to websites operated by other organisations.
DRS FOOD DISTRIBUTIONS LTD is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, website or legal requirements.
The latest version will be published on our website with the updated date shown at the top of this policy.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
DRS FOOD DISTRIBUTIONS LTD
Company Number: 11305935
Office 2619
37 Westminster Buildings
Theatre Square
Nottingham
NG1 6LG
United Kingdom
